Bait and Switch

[wshort]

How many of you have had delivery times and dates changed within
30 minutes of accepting a run? Really irritates me when they play that
game, specially when I suspect they really know the actual date and time
but send out a phony one to lure you into accepting then when you are
on the hook they say the customer just called and changed the time/date,
sounds like a crock of sh*t to me.
They always come back with the BS that it wasn't confirmed, my question
is why NOT? Don't they request a delivery time and date when they give
the order and it's not like we are picking it up later than requested either.
Also knowing the hours that the receiving end are open would seem like
a reasonable question to ask the customer when taking the order as well,
but it seems the dispatchers never seem to have a clue here either.
It's like a pay cut for them to offer you a run paying X dollars for x days
running then turning around and adding more days for the same pay.
I feel like sending a message to every run offer, will take when delivery
date and time are confirmed only.

[SPARKY]

There are MANY variables when it comes to answering your questions here. First off it depends WHO set up the load, the shipper or the receiver. If it was set up by the shipper then all he or she cares about most times is that he/she has a carrier to get the freight off his/her dock and on it's way to the receiver. He/she may not know what the receiving times are at the company receiving the freight. Once FDCC gets involved then the computer takes over and tells the dispatcher AND you in the load offer that it will be *this* time for a straight thru delivery. If that fits the shippers wants and needs then the offer goes out to yor truck before anyone has contacted the receiver. Once you accept the offer the dispatcher contacts the shipper once more and tells them that we have a truck for you, it will arrive at your dock at *this* time and an asap delivery will be at *this* time. A call is then placed to the receiver to confirm the delivery. Most times the dispatcher will get the receivers voicemail and leaves a message with the details and a request for a return call to confirm the delivery. If no return call is made, no confirmed delivery. When the receiver DOES return the call your delivery time AND sometimes the date may be changed. Now add a third party setting up this load that has NO idea at all of the times both the shipper and receiver are open for business and you have a whole new set of variables to deal with.

While I feel your pain in this situation I think you are being quick to shoot the messenger when they may only be going with what little information they have to go on. By all means call and get the delivery confirmed if it is VERY important to you, and in certain circumstances it IS VERY important. Just remember that dispatchers have VERY long memories.

[sidecar]

By all means call and get the delivery confirmed if it is VERY important to you, and in certain circumstances it IS VERY important. Just remember that dispatchers have VERY long memories.

And VERY long fangs. :rofl: :rofl: :rofl: :rofl:

[Confederate]

And remember, Just because the dispatchers lips are moving doesn't mean they are lying, but, they more than likely are......

[wshort]

There are MANY variables when it comes to answering your questions here. First off it depends WHO set up the load, the shipper or the receiver. If it was set up by the shipper then all he or she cares about most times is that he/she has a carrier to get the freight off his/her dock and on it's way to the receiver. He/she may not know what the receiving times are at the company receiving the freight. Once FDCC gets involved then the computer takes over and tells the dispatcher AND you in the load offer that it will be *this* time for a straight thru delivery. If that fits the shippers wants and needs then the offer goes out to yor truck before anyone has contacted the receiver. Once you accept the offer the dispatcher contacts the shipper once more and tells them that we have a truck for you, it will arrive at your dock at *this* time and an asap delivery will be at *this* time. A call is then placed to the receiver to confirm the delivery. Most times the dispatcher will get the receivers voicemail and leaves a message with the details and a request for a return call to confirm the delivery. If no return call is made, no confirmed delivery. When the receiver DOES return the call your delivery time AND sometimes the date may be changed. Now add a third party setting up this load that has NO idea at all of the times both the shipper and receiver are open for business and you have a whole new set of variables to deal with.

While I feel your pain in this situation I think you are being quick to shoot the messenger when they may only be going with what little information they have to go on. By all means call and get the delivery confirmed if it is VERY important to you, and in certain circumstances it IS VERY important. Just remember that dispatchers have VERY long memories.

what a half assed way of doing business is all I can say.......
dispatchers can hardly have long memories most of them are debrained
as part of the hiring procedure..............

[aquawarrior7]

My problem with this is If the load is not confirmed most of the time apparently WHY do I get running late messages?? Why is it when I try to call the shipper or reciever cause of directions or whatnot does at least half the time I get a number that does not work. How do we really know the customer wants the freight if no one asks them?
I would assume that if I had a business of this type I would want to make sure that I was sending freight to a location that existed and would be open so then I have a free truck to use again.
The other day we were sent to a shipper that had not been located at the adress for 1MONTH so I got to arrive late to the REAL address because I had just assumed the dispatchers didn't check the times the shipper was open. We almost camped out on the side of the road for a GOV load at the wrong adress after they kept freaking out about if we were going to make it there on time. I would think that that kind of load at least should require better planning. Ya Know
and don't get me started on time zones lol

[67NOVA]

We sometimes get our times changed after we accept the offer and it upsets us for about 30 seconds then we agree with each other that it'll get there when it get's there!

Our times are based on 45 mph and we'll have it there on time or earlier if possible! and if we're running a bit late everyone will know well in advance!

Ya know! they keep lowering our rates and increasing our fuel surcharge which seem to equal the same money per mile we were getting 3-4 years ago and they have the nerve to require us to jump through hoops!

Say NO! TO CHEAP FREIGHT! :angry:

Later!

:bye: :bye: